Minor incident

Runway: Seedance video generations failing or delayed

Nov 3, 2026, 23:49 UTC

started

04:55 UTC

resolved November 4, 2026

5 h 06 min

duration

Affected: App, Backend, Public API

Current status of Runway: Operational — live Runway status

Timeline

Nov 3, 2026, 23:49 UTC
investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Nov 3, 2026, 23:55 UTC
investigating
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Nov 4, 2026, 00:21 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Nov 4, 2026, 04:55 UTC
resolved
This incident has now been resolved.

Updates as published by Runway (original).

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Oracle NetSuite Service 00:00 UTC · _system_metadata:eyJ1cHRpbWUiOiI5OS45OSIsInJlcXVlc3RzX3NlcnZlZCI6NjMwNjMyMTQ4NjE1fQo=
SerpApi 23:38 UTC · [Google Search API] /goto links returned in organic_results->link
Vanta 23:14 UTC · Incorrect security-training and background-check test results
Twilio 22:51 UTC · MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States