No impact incident

Runway: Elevated Seedance moderation errors

Oct 6, 2026, 18:52 UTC

started

20:22 UTC

resolved

1 h 30 min

duration

Affected: App, Backend, Public API

Current status of Runway: Operational — live Runway status

Timeline

Oct 6, 2026, 18:52 UTC
monitoring
We have detected elevated failures for Seedance generations with inputs that include human faces. We are working with the Seedance team to diagnose the issue.
Oct 6, 2026, 18:55 UTC
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Oct 6, 2026, 18:58 UTC
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Oct 6, 2026, 20:22 UTC
resolved
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Updates as published by Runway (original).

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Coralogix 19:12 UTC · AP1 - increased latency in Metrics/Logs Ingestion
Bynder 18:58 UTC · Studio not loading for US Portals
Sentry 18:57 UTC · Sentry dashboard down
WiscNet 18:55 UTC · [2300145] Princeton School District - 400599 - Down
Ashby 18:47 UTC · Availability slow or failing to load for candidate booking
AdGuard 18:29 UTC · VPN connection issues
Egnyte Platform 18:25 UTC · Intermittent Sync issues
Buildkite 18:19 UTC · Degraded checkout performance with Hosted Agents
Logos 18:13 UTC · Potential Biblia issue
Pitney Bowes 18:13 UTC · Intermittent Failures Being Observed for payment services