Minor incident

Rise Up: Video playback unavailable

Affected: Web application, Web application, Web application

Current status of Rise Up: Operational — live Rise Up status

Timeline

1. Oct 29, 2026, 09:44 UTC
   investigating
   We are currently experiencing an issue preventing videos from playing across all our platforms. The rest of the platform is working normally. Our teams are investigating and working to restore the service as quickly as possible. We will post an update as soon as we have more information. We apologize for the inconvenience.
2. Oct 29, 2026, 09:54 UTC
   identified
   We have identified the cause of the incident: a third-party component used for video playback is currently unavailable, which prevents videos from loading across all our platforms. The rest of the platform is working normally. We are working with our provider to restore the service as quickly as possible and are also looking into a workaround.
3. Oct 29, 2026, 10:41 UTC
   monitoring
   Video playback has been restored across all our platforms since 11:40 (Paris time). The incident was caused by an outage at our video player provider. If a video still doesn't load, reloading the page will fix it. We are continuing to monitor the situation.
4. Oct 29, 2026, 11:15 UTC
   resolved
   This incident is resolved. Between 9:50 and 11:40 (Paris time), video playback was unavailable across all our platforms due to a service interruption at our video player provider. The rest of the platform worked normally throughout the incident. Video playback is working normally again. If a video still doesn't load, reloading the page will fix it. We apologize for the inconvenience.

Updates as published by Rise Up (original).