Critical incident
JWX: Media Delivery Outage
Oct 29, 2026, 10:07 UTC
started
11:13 UTC
resolved
1 h 07 min
duration
Affected: Live Channels, Video Players, Media Delivery, Studio DRM
Current status of JWX: Operational — live JWX status
Timeline
- Oct 29, 2026, 10:07 UTCidentifiedA vendor upgrade is taking up more than allotted maintenance window, we are initiating backup remediation steps to restore services and will provide updates accordingly.
- Oct 29, 2026, 10:14 UTCidentifiedWe are continuing to work on a fix for this issue.
- Oct 29, 2026, 10:15 UTCidentifiedWe are continuing to work on a fix for this issue.
- Oct 29, 2026, 10:16 UTCidentifiedWe are continuing to work on a fix for this issue.
- Oct 29, 2026, 10:22 UTCidentifiedWe are continuing to work on a fix for this issue.
- Oct 29, 2026, 11:13 UTCresolvedThis incident has been resolved.
Updates as published by JWX (original).
Other services with incidents at the same time
This was part of a wider event: 17 services reported incidents within the hour.
- Granicus System 11:06 UTC · Granicus Issue Notification: Partial Vision Site Availability Issue
- Fly.io 11:01 UTC · Creating WireGuard peers in ARN is currently broken
- Scaleway 11:01 UTC · [fr-par-1] Latencies spikes during the day following capacity increase in one of block storage cluster
- Signicat 11:00 UTC · Incident on 3rd party service - Data Verification - No- Freg (Norway Population Registry)
- JFrog Cloud 11:00 UTC · JFrog Cloud Platform - OIDC Authentication Issues
- Snyk 10:44 UTC · BitBucket Cloud Integrations Degraded
- Workable 10:37 UTC · Issues creating/editing jobs
- Cloudflare 10:31 UTC · Increased HTTP 429 Rate Limit Errors on Cloudflare Dashboard
- Crypto.com 10:30 UTC · PayPal Service Disruption for EEA Users
- GitHub 10:19 UTC · Disruption with Copilot Cloud services
- Red Hat 10:15 UTC · Red Hat Lightspeed Compliance Degraded Performance
- Brandwatch 10:09 UTC · Issue with Publishing and Scheduling in Publish
- Cloudflare 10:06 UTC · Issues with Durable Objects availability in Eastern Europe
- Qonversion 09:45 UTC · API request failures
- Voximplant 09:45 UTC · Degradation: PSTN connectivity - inbound, PSTN connectivity - outbound, SIP connectivity
More JWX incidents
- November 4, 2026 RTMP and SRT live streams disconnections
- November 4, 2026 RTMP and SRT live streams disconnection affecting Instant Live
- November 3, 2026 Delays in some video processing tasks
- November 2, 2026 Issue with Tracking API
- October 30, 2026 Broadcaster Live is currently experiencing issues with new streams.
- October 28, 2026 Elevated Video Errors