Minor incident

Qualys: US Platform 1, US Platform 4 : Delay in Data Reflection in UI (IM-12970)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), AssetView (AV), Cloud Agent (CA), Cloud Agent (CA), Total Cloud, Total Cloud, Vulnerability Management (VM), Vulnerability Management (VM), Unified Dashboard (UD), Unified Dashboard (UD), Enterprise TruRisk Management (ETM), Enterprise TruRisk Management (ETM)

Current status of Qualys: Operational — live Qualys status

Timeline

1. Nov 7, 2026, 01:53 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue on the US platform 1 and US platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, ETM, and Unified Dashboard. Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12970
2. Nov 7, 2026, 02:24 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Nov 7, 2026, 16:01 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.

Updates as published by Qualys (original).