Minor incident

W. W. Norton & Company: Student time spent visualization error

Nov 3, 2026, 20:02 UTC

started

ongoing

not resolved yet

—

duration

Affected: Norton Ebooks

Current status of W. W. Norton & Company: Operational — live W. W. Norton & Company status

Timeline

Nov 3, 2026, 20:02 UTC
investigating
We are currently investigating an issue with student time spent data being correctly logged but not appearing for students on the ebook digital landing page. This issue only affects Norton ebooks and student accounts. Norton Illumine ebooks and instructor accounts do not have this visualization error. We will post updates here as we work to resolve this issue.

Updates as published by W. W. Norton & Company (original).

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