Major incident

Qualys: Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786]

Affected: PCI Platform

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Jul 27, 2026, 14:25 UTC
   investigating
   Multiple Shared Cloud Platform is currently experiencing an issue where Users unable to create or link new PCI merchant accounts from the VM platform. The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally. Impacted PODs EUPOD1 EUPOD2 EUPOD3 INDPOD1 USPOD1 USPOD2 USPOD3 USPOD4 AUPOD1 Further updates will be shared as they become available. Ticket reference for this incident: IM-12786.
2. Jul 27, 2026, 16:06 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 27, 2026, 23:14 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Jul 28, 2026, 08:04 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).