Major incident

Synthesia: Login Issues

Jul 27, 2026, 14:08 UTC

started

17:46 UTC

resolved

3 h 37 min

duration

Affected: Editor

Current status of Synthesia: Operational — live Synthesia status

Timeline

Jul 27, 2026, 14:08 UTC
investigating
We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
Jul 27, 2026, 14:54 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Jul 27, 2026, 16:14 UTC
investigating
We are continuing to investigate this issue.
Jul 27, 2026, 17:23 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Jul 27, 2026, 17:46 UTC
resolved
This incident has been resolved. Thank you for your patience!

Updates as published by Synthesia (original).

This was part of a wider event: 20 services reported incidents within the hour.

AppsFlyer 15:08 UTC · Dashboards availability
Qualys 14:25 UTC · Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786]
Flowroute 14:22 UTC · Inbound Toll Free Call Failures
WorkOS 14:10 UTC · Continued email delivery errors
OneIT 13:58 UTC · Minors.utk.edu Unavailable
Qualified 13:43 UTC · Service Disruption: Widget Load & User Login Issues