Major incident

Punchh: Punchh Platform Campaign Processing Delays

Current status of Punchh: Operational — live Punchh status

Timeline

1. Apr 27, 2026, 18:41 UTC
   investigating
   We are currently experiencing delays in processing campaigns. Our team is actively working to resolve the issue as quickly as possible. Customer Impact: • Campaigns may take longer than usual to be sent out. • You might experience delays in receiving real-time data and updates. • The Punchh Dashboard will show that your campaign is scheduled instead of processing or processed after than the scheduled start time • If you're still seeing this behavior 2 hours after the scheduled start time, please submit a support case We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as more information becomes available. Thank you for your understanding.
2. Apr 27, 2026, 19:30 UTC
   resolved
   This incident has been resolved.

Updates as published by Punchh (original).