Critical incident

Punchh: Punchh Platform Outage

Mar 30, 2026, 11:30 UTC
started
16:21 UTC
resolved
4 h 51 min
duration

Current status of Punchh: Operational — live Punchh status

Timeline

  1. Mar 30, 2026, 11:30 UTC
    investigating
    We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible. Customer Impact: • Inability to access the platform • Disruption in service functionalities • Potential delays in data processing and reporting We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress. Thank you for your understanding and continued support.
  2. Mar 30, 2026, 11:51 UTC
    identified
    The issue has been identified and a fix is being implemented.
  3. Mar 30, 2026, 11:51 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  4. Mar 30, 2026, 16:21 UTC
    resolved
    This incident has been resolved.

Updates as published by Punchh (original).

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