Minor incident

Worldpay: INC0709613 - WPG - Maintenance Extended - Degradation of service

Affected: Authorization & Payments

Current status of Worldpay: Operational — live Worldpay status

Timeline

1. Oct 29, 2026, 21:43 UTC
   monitoring
   We are continuing to complete maintenance activities an update will be provided when available.
2. Oct 29, 2026, 21:45 UTC
   monitoring
   WPG support teams have identified a database issue, following scheduled maintenance, and are continuing to actively resolve. The Estimated Time to Restoration (ETR) is approximately 60 minutes. Clients may experience a degradation in service for the below WPG products. Auto-capture Card Payouts Incremental Authorisation Merchant Administration Interface Online Refund Processing Order Inquiries Order Modifications Pay as Order Synchronised Order Modifications
3. Oct 29, 2026, 22:11 UTC
   identified
   WPG support teams have identified a database issue, following scheduled maintenance, and are continuing to actively resolve. The Estimated Time to Restoration (ETR) is approximately 60 minutes. Clients may experience a degradation in service for the below WPG products. Auto-capture Card Payouts Incremental Authorisation Merchant Administration Interface Online Refund Processing Order Inquiries Order Modifications Pay as Order Synchronised Order Modifications
4. Oct 29, 2026, 23:07 UTC
   resolved
   As of 22:36 UTC | 18:36 ET, WPG support teams have resolved an internal database issue to restore service. Worldpay will continue to monitor the environment to ensure stability.

Updates as published by Worldpay (original).