Major incident

PandaDoc: Some users experience issues with creation and viewing of documents

Affected: Creating and editing documents, Sending documents, Uploading documents

Current status of PandaDoc: Operational — live PandaDoc status

Timeline

1. Aug 20, 2026, 17:03 UTC
   investigating
   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
2. Aug 20, 2026, 17:20 UTC
   investigating
   We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation. We continue to work on identify the root cause. We'll provide a further update as we learn more.
3. Aug 20, 2026, 21:42 UTC
   resolved
   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

Updates as published by PandaDoc (original).