No impact incident

Piano Software: [Piano Analytics] Snowflake outage

Current status of Piano Software: Operational — live Piano Software status

Timeline

1. Oct 21, 2026, 18:48 UTC
   identified
   We are currently experiencing a production incident on Piano Analytics products. Please excuse us for any inconvenience caused.
2. Oct 22, 2026, 07:58 UTC
   resolved
   The incident has been resolved and is no longer affecting Piano Analytics. We apologise for the inconvenience caused.
3. Oct 22, 2026, 07:58 UTC
   postmortem
   **Incident explanation:** Snowflake outage affecting multiple core Snowflake services and features. (AWS - Europe (Ireland)) Many of Snowflake's services were unavailable, which affected part of the data processing chain, certain types of exports, and the analytics API. Incident Report : https://status.snowflake.com/incidents/bfh045zclk5k **Actions performed:** Monitoring the situation while awaiting the fix from Snowflake, along with several actions on our end aimed at resolving issues caused by this incident (fixing data processing delays on our end, fixing delays in certain exports, etc.).

Updates as published by Piano Software (original).