How often does Piano Software go down?

Piano Software reported 13 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.

When was the last Piano Software outage?

The latest reported incident started on Oct 21, 2026, 18:48 UTC: "[Piano Analytics] Snowflake outage", resolved after 13 h 10 min.

How long do Piano Software outages last?

Half of Piano Software's incidents in the last 90 days were resolved within 46 min.

Piano Software outage history and status

Q: Is Piano Software down right now?

At our last check Piano Software's official status page reported: Service Under Maintenance. This page refreshes the status every few minutes.

Is Piano Software down right now?

Maintenance

Service Under Maintenance Affected: Piano ESP On-Site Recommendations (maintenance), Piano ESP Data Collection (maintenance), API Endpoints - ESP - api-esp.piano.io (maintenance), Piano ESP Dashboard - Asia - esp-ap.piano.io (maintenance) and 1 more Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)

100%

uptime, 90 days

incidents, 90 days

46 min

median time to fix

Oct 21, 2026

last incident

Piano Software components

API Availability

API Endpoints - US - api.piano.io Operational
API Endpoints - Asia - api-ap.piano.io Operational
API Endpoints - AU - api-au.piano.io Operational
API Endpoints - EU - api-eu.piano.io Operational
API Endpoints - ESP - api-esp.piano.io Maintenance
API Endpoints - cxense - api.cxense.com Operational
Piano Analytics - Reporting API Operational

Subscription Management + Billing

Checkout - US - buy.piano.io Operational
Checkout - Asia - buy-ap.piano.io Operational
Checkout - Australia - buy-au.piano.io Operational
Checkout - Europe - buy-eu.piano.io Operational

Composer Experience Execution

Composer Experience Execution - US Operational
Composer Experience Execution - Asia Operational
Composer Experience Execution - Australia Operational
Composer Experience Execution - Europe Operational

Data Collection

Piano Composer Data Collection Operational
Piano Data Collection - Crawler Operational
Piano ESP Data Collection Maintenance
Piano Analytics Data Collection Operational
Piano Audience - Data Collection Operational

Email Distribution

Piano ESP Email Distribution Operational
Registration + Login and Management + Billing Transactional Emails Operational

Recommendations

Piano ESP On-Site Recommendations Maintenance
Piano Content Recommendations Operational

Dashboards, Interfaces and Platform

Publisher Dashboard - US - https://dashboard.piano.io Operational
Publisher Dashboard - Asia - https://dashboard-ap.piano.io Operational
Publisher Dashboard - Australia - https://dashboard-au.piano.io Operational
Publisher Dashboard - Europe - https://dashboard-eu.piano.io Operational
Piano ESP Dashboard - US - esp.piano.io Operational
Piano ESP Dashboard - Asia - esp-ap.piano.io Maintenance
Piano ESP Dashboard - Australia - esp-au.piano.io Maintenance
Piano ESP Dashboard - Europe - esp-eu.piano.io Operational
Piano Audience - Insight Operational
Piano Content Recommendations Dashboard Operational
Piano Audience Dashboard Operational
Piano Analytics Interfaces Availability Operational
Piano Analytics Exports Operational
Piano Analytics Dataflow Exports Operational
Piano Analytics Data Sharing Operational
Piano authentication – auth.piano.io Operational

Identity Management

Registration + Login - US - id.piano.io Operational
Registration + Login - Australia - id-au.piano.io Operational
Registration + Login - Asia - id-ap.piano.io Operational
Registration + Login - EU - id.piano.io Operational

SocialFlow

SocialFlow.com Site uptime Operational
Trib.al uptime Operational
SocialFlow publishing Operational
Feed Fetcher Operational

Data Processing

Piano Analytics Data Processing Operational
Piano Audience - Data Processing / Connections Operational
Piano Audience - User Profiles Backend Operational

CCE Operational
Piano Search Operational
Other Operational

Piano Software outage history

Piano Software incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.

Started (UTC)	Incident	Impact	Duration
Oct 21, 2026, 18:48 UTC	[Piano Analytics] Snowflake outage	No impact	13 h 10 min
Oct 21, 2026, 06:12 UTC	[SocialFlow] LinkedIn Publishing Failures	No impact	—
Oct 12, 2026, 07:13 UTC	[SocialFlow] Automated Publishing Issues SocialFlow publishing, Feed Fetcher	Minor	1 h 01 min
Sep 24, 2026, 08:33 UTC	[Amplifier] Publishing Failures to X	No impact	—
Sep 14, 2026, 12:38 UTC	Realtime delay for Europe organisations	No impact	30 min
Sep 14, 2026, 12:38 UTC	401 errors with some freecalls	No impact	20 min
Sep 11, 2026, 11:01 UTC	[Amplifier] RSS Feed Publishing Failures	No impact	—
Sep 10, 2026, 09:28 UTC	[Composer] Access Check Errors (US and EU regions) Composer Experience Execution - US, Composer Experience Execution - Europe	Minor	46 min
Aug 26, 2026, 07:43 UTC	[Composer + Audience] Data Errors (US region) Composer Experience Execution - US, API Endpoints - cxense - api.cxense.com	Minor	12 h 43 min
Aug 24, 2026, 15:31 UTC	[API Availability] + [Composer Experience Execution] – Segmentation & Audience Data Errors – US Composer Experience Execution - US, API Endpoints - cxense - api.cxense.com	Minor	2 h 33 min
Aug 24, 2026, 05:08 UTC	[Email Distribution] – Email and Push Notification Delivery Issues Piano ESP Email Distribution	Minor	4 h 07 min
Aug 15, 2026, 09:00 UTC	[Piano Audience] SSL Certificate Errors Affecting Insight Access Piano Audience - Insight	Minor	24 min
Aug 5, 2026, 10:01 UTC	[Piano Subscriptions] Reports issue (all regions) Other	Minor	2 h 39 min
Jul 27, 2026, 08:30 UTC	[Identity Management] Login Failures Registration + Login - US - id.piano.io, Registration + Login - EU - id.piano.io	Minor	6 h 20 min
Jul 24, 2026, 07:51 UTC	[Piano Subscriptions] Publisher Dashboard Data Gap (AP region) Publisher Dashboard - Asia - https://dashboard-ap.piano.io	Minor	3 days 16 h
Jul 23, 2026, 12:31 UTC	[Composer Experience Execution] – Experience Failures – Asia & Australia Composer Experience Execution - Asia, Composer Experience Execution - Australia, API Endpoints - cxense - api.cxense.com	Minor	3 h 19 min
Jul 20, 2026, 20:36 UTC	[Piano Audience] User Profiles Update Backend Processing Delays Piano Audience - User Profiles Backend	Minor	4 days
Jun 22, 2026, 14:59 UTC	[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region) Publisher Dashboard - US - https://dashboard.piano.io	Minor	10 h 03 min
Jun 9, 2026, 09:52 UTC	[Piano Analytics] Real-time data latency	No impact	24 h 03 min
May 29, 2026, 02:31 UTC	Content Crawler Service Disruption Piano Data Collection - Crawler	Major	11 h 32 min
May 28, 2026, 16:27 UTC	Audience - API Failures happening in Europe environment. API Endpoints - cxense - api.cxense.com	Minor	11 h 26 min
May 20, 2026, 10:19 UTC	[Activation] Service disruption (US region) Publisher Dashboard - US - https://dashboard.piano.io, Checkout - US - buy.piano.io, API Endpoints - US - api.piano.io, Registration + Login - US - id.piano.io	No impact	2 h 23 min
May 15, 2026, 08:03 UTC	[Activation] Publisher Dashboard Degraded Performance (AP region) Publisher Dashboard - Asia - https://dashboard-ap.piano.io	Minor	23 h 13 min
May 13, 2026, 13:48 UTC	Europe - Composer - Experiences targeting custom fields are failing Composer Experience Execution - Europe	Major	4 h 12 min
May 13, 2026, 08:52 UTC	[Activation] Elevated API Error Rates (EU region) API Endpoints - EU - api-eu.piano.io, Registration + Login - EU - id.piano.io	No impact	<1 min

51 incidents in our archive since November 22, 2025.

When and where Piano Software fails

By weekday

Most incidents start on Mon.

Mon13
Tue6
Wed13
Thu7
Fri9
Sat2
Sun1

Most affected, last 12 months

API Endpoints - cxense - api.cxense.com9
Other7
Composer Experience Execution - US6
Publisher Dashboard - US - https://dashboard.piano.io5
Publisher Dashboard - Asia - https://dashboard-ap.piano.io4
Registration + Login - US - id.piano.io4
API Endpoints - US - api.piano.io3
Piano Audience - Insight3

When Piano Software went down with others

Jun 22, 2026, 13:33 UTC 30 services reported incidents within the hour
Apr 27, 2026, 16:49 UTC 13 services reported incidents within the hour
Dec 5, 2025, 08:45 UTC 88 services reported incidents within the hour

Scheduled maintenance

Oct 26, 2026, 15:00 UTC [ESP] Search Infrastructure Upgrade (AP and AU regions)

Add Piano Software maintenance to your calendar (.ics)

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FAQ

Is Piano Software down right now?: At our last check Piano Software's official status page reported: Service Under Maintenance. This page refreshes the status every few minutes.
How often does Piano Software go down?: Piano Software reported 13 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
When was the last Piano Software outage?: The latest reported incident started on Oct 21, 2026, 18:48 UTC: "[Piano Analytics] Snowflake outage", resolved after 13 h 10 min.
How long do Piano Software outages last?: Half of Piano Software's incidents in the last 90 days were resolved within 46 min.

Source: Piano Software official status page · RSS of Piano Software incidents · status badge for your site