Major incident

Piano Software: Content Crawler Service Disruption

Affected: Piano Data Collection - Crawler

Current status of Piano Software: Operational — live Piano Software status

Timeline

1. May 29, 2026, 02:31 UTC
   investigating
   We are currently experiencing an issue with the Content Crawler, which is failing to crawl content. Our team is actively investigating the root cause. We will provide further updates as more information becomes available.
2. May 29, 2026, 02:31 UTC
   investigating
   We are continuing to investigate this issue.
3. May 29, 2026, 08:39 UTC
   identified
   The issue has been identified and a fix is being implemented.
4. May 29, 2026, 09:24 UTC
   monitoring
   A fix has been implemented and all Content pipeline services have been restored. Some processing delays may persist while the crawling backlog clears. We will continue to monitor and confirm full resolution.
5. May 29, 2026, 14:03 UTC
   resolved
   This incident has been resolved.
6. Jun 4, 2026, 09:00 UTC
   postmortem
   RCA report for the incident is available at [**this link**](https://docs.piano.io/wp-content/uploads/2026/06/2026-05-29-RCA-Content-Crawler-Service-Disruption-1.pdf).

Updates as published by Piano Software (original).