Major incident

New Relic: Next-Gen Entity Platform Issues

Affected: Dashboards : JP

Current status of New Relic: Operational — live New Relic status

Timeline

1. Oct 28, 2026, 09:33 UTC
   investigating
   We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
2. Oct 28, 2026, 09:35 UTC
   investigating
   We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
3. Oct 28, 2026, 09:42 UTC
   resolved
   Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.

Updates as published by New Relic (original).