Minor incident

New Relic: Synthetics Ping Monitor Processing Delays in Multiple Regions

Affected: Synthetics : Europe, Synthetics : Europe

Current status of New Relic: Operational — live New Relic status

Timeline

1. Nov 2, 2026, 02:32 UTC
   investigating
   We are currently investigating processing delays affecting Synthetic ping monitors across several regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). As a result, users may experience dropped or delayed ping monitor execution and an overall decrease in Synthetic throughput in these specific locations. Other synthetic monitor types (scripted, browser) remain unaffected at this time. We will provide an update as soon as more details become available.
2. Nov 2, 2026, 03:27 UTC
   investigating
   Our engineering teams continue to actively investigate the processing delays affecting Synthetic ping monitors in ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3.
3. Nov 2, 2026, 04:02 UTC
   monitoring
   Synthetic ping monitor processing has normalized and throughput has returned to baseline levels across all affected regions (ap-south-1, ca-central-1, us-east-1, eu-north-1, eu-south-1, and eu-west-3). Our teams are actively monitoring the environment to verify sustained stability. We will provide another update once performance remains consistent.
4. Nov 2, 2026, 04:17 UTC
   resolved
   Queue processing for Synthetic ping monitors has normalized across all affected locations, and throughput metrics have returned to baseline. Systems remain stable and the service is operating normally.

Updates as published by New Relic (original).