Major incident

New Relic: Data Irregularities for US region

Affected: APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US, Logs : US, Incident Intelligence API : US, Mobile : US, Infrastructure Agent : US, NRQL : US, Log API : US, Serverless : US, Metric API : US, Synthetics : US, Mobile Agent : US, OTLP API : US, Trace API : US, Synthetics : US

Current status of New Relic: Operational — live New Relic status

Timeline

1. Sep 25, 2026, 19:57 UTC
   investigating
   We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
2. Sep 25, 2026, 20:15 UTC
   investigating
   We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
3. Sep 25, 2026, 20:39 UTC
   investigating
   We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
4. Sep 25, 2026, 21:27 UTC
   identified
   We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
5. Sep 25, 2026, 22:18 UTC
   identified
   At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
6. Sep 25, 2026, 22:33 UTC
   resolved
   Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Updates as published by New Relic (original).