Critical incident

Xero: Global: Xero - customers are experiencing issues across Xero

Affected: Xero Platform and Settings

Current status of Xero: Operational — live Xero status

Timeline

1. Oct 28, 2026, 09:33 UTC
   identified
   We're aware that customers are experiencing errors across Xero after logging in. We have identified the cause of the issue and are implementing a fix. This is our top priority and we will update you as soon as we can.
2. Oct 28, 2026, 09:58 UTC
   monitoring
   Our team has implemented a fix and we are currently monitoring the results.
3. Oct 28, 2026, 10:34 UTC
   resolved
   Our team has resolved the issue impacting our customers trying to navigate in Xero and seeing errors. We apologise for any inconvenience this has caused. A product release caused one of Xero's dependencies to become unavailable, and our team worked to restore service.

Updates as published by Xero (original).