Major incident

New Relic: Data Irregularities in US Region

Affected: Browser Agent : US, Mobile Agent : US

Current status of New Relic: Operational — live New Relic status

Timeline

1. Nov 2, 2026, 13:43 UTC
   investigating
   We are investigating an issue where some customers in the US region may experience a delay in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Our engineering teams are engaged and are actively working to resolved the issue.
2. Nov 2, 2026, 13:45 UTC
   investigating
   We are investigating an issue where some customers in the US region may experience a delay in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Our engineering teams are engaged and are actively working to resolved the issue.
3. Nov 2, 2026, 14:06 UTC
   resolved
   Between 13:09 and 13:58 UTC on November 2nd, we experienced an issue in the US region where some customers may have experienced a delay in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. The issue is now resolved and our services are operating as expected.

Updates as published by New Relic (original).