Minor incident

Klarna: BankID sign-in degradation in Norway

Affected: Europe

Current status of Klarna: Operational — live Klarna status

Timeline

1. Oct 12, 2026, 11:45 UTC
   investigating
   We are currently experiencing a degradation to sign-in in the Klarna App using BankID in Norway. We are working to restore the service as soon as possible. Customers can continue using phone login. Thank you for your patience.
2. Oct 12, 2026, 12:05 UTC
   monitoring
   A fix has been implemented and we are monitoring the results. Customers can continue using phone login. Thank you for your patience.
3. Oct 12, 2026, 14:02 UTC
   resolved
   This incident has been resolved.

Updates as published by Klarna (original).