Major incident

Pylon: [EU-hosted instances] Platform Loading Issues/Unable to Login

Current status of Pylon: Operational — live Pylon status

Timeline

1. Oct 12, 2026, 12:28 UTC
   investigating
   We’re investigating reports that users are unable to log in to Pylon and are seeing a “Something went wrong” error. This is affecting customers on EU-hosted Pylon instances. Instances hosted in other regions are not affected at this time. Our team is actively working to identify the cause, and we’ll share another update within 30 minutes or sooner as we learn more. We apologize for the disruption.
2. Oct 12, 2026, 12:36 UTC
   monitoring
   We have implemented a fix and are monitoring our systems.
3. Oct 12, 2026, 12:51 UTC
   resolved
   The issue has been resolved and all systems are operational.

Updates as published by Pylon.