Major incident

Klarna: Support Chat AI assistant experiencing issues

Affected: Europe, North America, Asia Pacific

Current status of Klarna: Operational — live Klarna status

Timeline

1. Mar 30, 2026, 08:59 UTC
   investigating
   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
2. Mar 30, 2026, 09:22 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Mar 30, 2026, 09:50 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Mar 30, 2026, 09:50 UTC
   resolved
   This incident has been resolved.

Updates as published by Klarna (original).