Major incident

Imperva: [INC-1149] Service degradation of Frankfurt, Germany (HHN) PoP

Affected: Frankfurt, Germany (HHN)

Current status of Imperva: Under maintenance — live Imperva status

Timeline

1. Oct 1, 2026, 20:07 UTC
   investigating
   We have identified a connectivity issue affecting the Frankfurt, Germany (HHN) PoP. As a mitigation measure, traffic is being rerouted through alternate locations to reduce customer impact while our teams investigate. Some customers may experience intermittent latency or connectivity degradation. We are actively working to resolve the issue and will provide updates as more information becomes available.
2. Oct 1, 2026, 20:39 UTC
   investigating
   We continue to investigate the connectivity issue affecting the Frankfurt, Germany (HHN) PoP. Traffic remains rerouted through alternate PoPs as a mitigation measure while investigations continue. Current monitoring indicates network services remain stable and traffic is being successfully handled through alternate locations. The HHN PoP will be returned to service once investigation and validation activities have been completed. We will continue to provide updates as more information becomes available.
3. Oct 1, 2026, 21:26 UTC
   investigating
   We continue to investigate the connectivity issue affecting the Frankfurt, Germany (HHN) PoP. Traffic remains rerouted through alternate PoPs while the investigation continues. Current monitoring indicates that services remain stable and traffic is being successfully handled through the alternate locations. The HHN PoP will be returned to service once the investigation and validation activities are complete.
4. Oct 1, 2026, 22:44 UTC
   investigating
   We continue to investigate the issue affecting the PoP. Traffic remains routed through alternate locations in the region. The team is performing additional validation and testing before returning the PoP to service. We will continue to monitor the situation closely and provide further updates as more information becomes available.
5. Oct 2, 2026, 00:37 UTC
   identified
   The connectivity issue has been identified and resolved by our technical teams, and the system will continue to be monitored for stability. The Frankfurt, Germany (HHN) PoP will be returned to service during the low traffic period for this PoP. This is scheduled for around 02:00 UTC Friday 2nd October. A further update will be posted once this process has been completed.
6. Oct 2, 2026, 02:50 UTC
   resolved
   The Frankfurt, Germany (HHN) PoP has been reactivated and is now returned to service. This incident has been resolved.

Updates as published by Imperva (original).