Major incident

Kaseya: Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'

Affected: SaaS Protection Backups, SaaS Protection Console Login, SaaS Protection Seat Management, SaaS Protection Restores/Exports

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Oct 1, 2026, 19:58 UTC
   investigating
   We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services. The Kaseya Engineering Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Oct 1, 2026, 20:21 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 1, 2026, 20:47 UTC
   monitoring
   Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally. We are monitoring for any other issues.
4. Oct 2, 2026, 14:22 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).