Major incident

ID.me: Elevated Application Errors for Identity Verifications

Affected: NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API

Current status of ID.me: Operational — live ID.me status

Timeline

1. Sep 21, 2026, 15:26 UTC
   investigating
   We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
2. Sep 21, 2026, 16:16 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Sep 21, 2026, 16:23 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 21, 2026, 16:29 UTC
   resolved
   This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.

Updates as published by ID.me (original).