Major incident

ID.me: IAL-2 pass rates degradation

Affected: NIST 800-63-3 Policies, NIST 800-63-2 Policies

Current status of ID.me: Operational — live ID.me status

Timeline

1. Sep 9, 2026, 17:37 UTC
   investigating
   ID.Me is experiencing IAL-2 pass rate degradation due to failures in the legal ID and face verifications. Team is actively working on to recover the services.
2. Sep 9, 2026, 17:39 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 9, 2026, 17:53 UTC
   investigating
   The IAL-2 pass rates are back to normal. All the affected services have been recovered. The incident is resolved.
4. Sep 9, 2026, 17:53 UTC
   resolved
   This incident has been resolved.

Updates as published by ID.me (original).