Major incident

ID.me: Site Wide Intermittent Service Interruption

Affected: Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification, Military Verification, Nurse Verification, Student Verification, Teacher Verification

Current status of ID.me: Operational — live ID.me status

Timeline

1. Jul 17, 2026, 02:56 UTC
   monitoring
   At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
2. Jul 17, 2026, 02:59 UTC
   monitoring
   We are continue to monitor for further issues, and will provide an update at 11:30PM ET.
3. Jul 17, 2026, 03:34 UTC
   resolved
   All services have returned to normal operations. We are continuing to work with our Cloud Platform Provider ensure services are not interrupted.

Updates as published by ID.me (original).