OutageDB

ID.me outage history and status

Is ID.me down right now?

No
All Systems Operational Official status as of Nov 6, 2026, 20:17 UTC (refreshing…)
99.94%
uptime, 90 days
2
incidents, 90 days
40 min
median time to fix
Sep 21, 2026
last incident

ID.me components

Community Verification

Wallet Account Access and Management

Identity Verification

ID.me outage history

Dec: 2 incidents, 286 min of major outage 2 Dec Jan: 1 incidents, 0 min of major outage 1 Jan Feb: 1 incidents, 32 min of major outage 1 Feb Mar: 0 incidents, 0 min of major outage Mar Apr: 4 incidents, 44 min of major outage 4 Apr May: 2 incidents, 0 min of major outage 2 May Jun: 2 incidents, 0 min of major outage 2 Jun Jul: 5 incidents, 174 min of major outage 5 Jul Aug: 1 incidents, 0 min of major outage 1 Aug Sep: 2 incidents, 79 min of major outage 2 Sep Oct: 0 incidents, 0 min of major outage Oct Nov: 0 incidents, 0 min of major outage Nov
ID.me incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Sep 21, 2026, 15:26 UTC Elevated Application Errors for Identity Verifications
NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API
 Major 1 h 03 min
Sep 9, 2026, 17:37 UTC IAL-2 pass rates degradation
NIST 800-63-3 Policies, NIST 800-63-2 Policies
 Major 16 min
Aug 7, 2026, 01:12 UTC Elevated Application Errors for Sign-Ins and Verifications Major <1 min
Jul 31, 2026, 02:29 UTC shop.id.me Service Unavailable Major —
Jul 24, 2026, 13:18 UTC Verification Services Outage Major —
Jul 20, 2026, 21:06 UTC ID.me Authenticator App for Android experiencing service issues with Enrollment processes
Account Management
 Minor 16 h 51 min
Jul 17, 2026, 02:56 UTC Site Wide Intermittent Service Interruption
Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification
 Major 38 min
Jul 14, 2026, 06:29 UTC Verification Services Outage
NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API
 Critical 2 h 16 min
Jun 13, 2026, 16:20 UTC Delay in Consent SMS Minor —
Jun 5, 2026, 00:32 UTC Email Delivery Interruption Minor —
May 27, 2026, 08:42 UTC Elevated Application Errors
Login Services
 No impact 24 min
May 26, 2026, 02:45 UTC Mobile wallet view failing with "Couldn't load your wallet" Minor 19 h 15 min
Apr 25, 2026, 22:22 UTC Service Degradation Critical <1 min
Apr 25, 2026, 20:25 UTC Service Degradation
Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies, Company Employee Verification, Account Management
 Critical 44 min
Apr 25, 2026, 13:13 UTC Service Degradation Major <1 min
Apr 3, 2026, 16:05 UTC Service Degradation - Authenticator App Push Notifications
MFA- ID.me Authenticator (Push Notifications)
 Minor 4 days
Feb 3, 2026, 17:21 UTC Document Processing Delays
Document Identity API
 Major 32 min
Jan 28, 2026, 19:46 UTC Document Processing Delays Major —
Dec 5, 2025, 09:12 UTC Service Outage
Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies, Company Employee Verification, Account Management
 Critical 4 h 46 min
Dec 2, 2025, 21:55 UTC ID.me Sign-in down Critical <1 min
Nov 18, 2025, 13:34 UTC Service Outage
Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies, Company Employee Verification, Account Management
 Critical 3 h 13 min
Oct 8, 2025, 21:03 UTC Platform Outage
Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies, Company Employee Verification, Account Management
 Critical 45 min
Jul 24, 2025, 10:45 UTC Marketplaces Outage
ID.me Shop
 Critical 16 h 37 min
Jun 17, 2025, 01:22 UTC Service Outage Major —
Jun 12, 2025, 18:48 UTC Broad Google Cloud outage impacting ID.me
NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API
 No impact 18 h 36 min

50 incidents in our archive since May 10, 2024.

When and where ID.me fails

By weekday

Most incidents start on Tue.

  • Mon7
  • Tue12
  • Wed7
  • Thu3
  • Fri12
  • Sat8
  • Sun1

Most affected, last 12 months

  • Document Identity API6
  • NIST 800-63-2 Policies6
  • NIST 800-63-3 Policies6
  • KBA-replacement Policies5
  • Telecom Identity API5
  • Telecom Possession API5
  • Account Management4
  • Alumni Verification4

When ID.me went down with others

Other cdn, dns & security services

FAQ

Is ID.me down right now?
At our last check ID.me's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does ID.me go down?
ID.me reported 2 incidents in the last 90 days (2 major or critical), with 79 minutes of major outage: 99.94% uptime.
When was the last ID.me outage?
The latest reported incident started on Sep 21, 2026, 15:26 UTC: "Elevated Application Errors for Identity Verifications", resolved after 1 h 03 min.
How long do ID.me outages last?
Half of ID.me's incidents in the last 90 days were resolved within 40 min.

Source: ID.me official status page · RSS of ID.me incidents · status badge for your site