Critical incident

ID.me: Verification Services Outage

Affected: NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API, Telecom Identity API, Document Identity API

Current status of ID.me: Operational — live ID.me status

Timeline

1. Jul 14, 2026, 06:29 UTC
   investigating
   Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.
2. Jul 14, 2026, 07:31 UTC
   investigating
   We are continuing to work with our third-party provider on a fix. Next update at 4:30 AM ET.
3. Jul 14, 2026, 08:27 UTC
   monitoring
   Third party provider has implemented a fix and we are monitoring the results.
4. Jul 14, 2026, 08:45 UTC
   resolved
   Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.

Updates as published by ID.me (original).