Major incident

Herbalife: Members are facing issues login or product ordering in MyHerbalife.com websites globally

May 17, 2026, 05:18 UTC

started

06:56 UTC

resolved

1 h 38 min

duration

Affected: Account Login, Online Ordering, MyHerbalife, Online Application, Receipting, Point of Sale (POS), BizWorks Reports, GoHerbalife, Sales/Call Center, HL MyClub, DS - Ecommerce, Online Training/HNGrow, Microsoft Outlook, GOC, Webfax, HN Rewards, Site Builder, Retail Payout, Pro2Col

Current status of Herbalife: Operational — live Herbalife status

Timeline

May 17, 2026, 05:18 UTC
identified
The issue has been identified and a fix is being implemented.
May 17, 2026, 05:52 UTC
identified
We are continuing to work on a fix for this issue.
May 17, 2026, 05:58 UTC
identified
We are continuing to work on a fix for this issue.
May 17, 2026, 06:56 UTC
resolved
This incident has been resolved.

Updates as published by Herbalife (original).

More Herbalife incidents

October 25, 2026 An order rate dip was observed on myHerbalife.com globally. Members may have experienced slowness or encountered errors when attempting to place orders on the site.
October 22, 2026 Due to vendor issue (Genesys), Contact Center agents at the Malaysia Contact center were not able to answer the calls
October 19, 2026 Due to vendor (Avoxi) issue, Members are unable to reach the Contact Center in Kiev, Ukraine
October 6, 2026 Due to vendor issues , Multifactor authentication services are not working for DS Commerce, and herbalife.com and Login services are down.
August 9, 2026 Order rate dip is observed on India myHerbalife.com website
July 17, 2026 Due to the vendor (Intuition) issue, members are unable to access the HL Learn and Learning Center.