Major incident

Zenoti: Zenoti Application Issue - Multiple PODs

Affected: Zenoti-ASIA01, Zenoti-ASIA02, Zenoti-ASIA03, Zenoti-ASIA11, Zenoti-ASIA12, Zenoti-ASIA22, Zenoti-APAC01, Zenoti-EMEA02, Zenoti-EMEA03, Zenoti-AMRS01, Zenoti-AMRS02, Zenoti-AMRS03, Zenoti-AMRS04, Zenoti-AMRS05, Zenoti-AMRS08, Zenoti-AMRS09, Zenoti-AMRS11, Zenoti-AMRS12, Zenoti-AMRS13, Zenoti-AMRS14, Zenoti-AMRS17, Zenoti-AMRS18, Zenoti-AMRS19, Zenoti-AMRS20, Zenoti-AMRS21, Zenoti-CNDA01, Zenoti-CNDA03, Zenoti-EURO01, Zenoti-MIDE01

Current status of Zenoti: Operational — live Zenoti status

Timeline

1. Jul 2, 2026, 11:24 UTC
   investigating
   We are currently experiencing a service disruption affecting the Zenoti application for some customers. Service Affected: Web Application: EURO01, ASIA12, EMEA02, AMRS14, AMRS11, MIDE01 API Services: Full outage - API calls unavailable for all the listed PODs We are actively investigating and working to restore full service. An update will be shared as soon as more information is available. We apologize for the inconvenience and appreciate your patience.
2. Jul 2, 2026, 11:43 UTC
   investigating
   We are investigating the cause and will provide an update as soon as possible. Thank you for your patience.
3. Jul 2, 2026, 11:52 UTC
   identified
   The issue has been identified and we are working with our Cloud vendor on this. We will provide an update as soon as more information is available. Thank you for your patience.
4. Jul 2, 2026, 11:55 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Jul 2, 2026, 12:05 UTC
   identified
   The issue has been identified and we are working with our Cloud vendor on this. The API and ZMA services are also impacted at this time for the identified PODs. We will provide an update as soon as possible. Thank you for your patience.
6. Jul 2, 2026, 12:21 UTC
   identified
   We are continuing to work on a fix for this issue. We will provide an update as soon as more information is available. Thank you for your patience.
7. Jul 2, 2026, 12:36 UTC
   identified
   We are continuing to work on a fix for this issue. We will provide an update as soon as more information is available. Thank you for your patience.
8. Jul 2, 2026, 12:45 UTC
   monitoring
   A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
9. Jul 2, 2026, 12:53 UTC
   resolved
   The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Updates as published by Zenoti (original).