Minor incident
Heap: Temporary Data Latency
Nov 5, 2026, 03:38 UTC
started
06:57 UTC
resolved
3 h 19 min
duration
Affected: Data Collection, App
Current status of Heap: Minor issues — live Heap status
Timeline
- Nov 5, 2026, 03:38 UTCidentifiedWe are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
- Nov 5, 2026, 04:26 UTCidentifiedWe are continuing to investigate the issue.
- Nov 5, 2026, 05:53 UTCidentifiedWe are continuing to investigate the issue.
- Nov 5, 2026, 06:40 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Nov 5, 2026, 06:57 UTCresolvedThis incident has been resolved.
Updates as published by Heap (original).
Other services with incidents at the same time
- PagBank 04:15 UTC · Unstable System: Split API - We are investigating the problem
- Arena 04:07 UTC · Arena is currently experiencing a service disruption.
- Hostinger 03:49 UTC · Emergency Server IN-982 Maintenance
- Mercado Pago 03:29 UTC · ALL SITES - Delay in IPN Payments notifications
- Sigma Computing 03:17 UTC · Service degradation in GCP-US-hosted organizations
- Barracuda Networks 03:11 UTC · XDR dashboard unavailable with SSO
- Coinbase 03:05 UTC · Disabled Sends / Receives - EVMSEI
More Heap incidents
- November 4, 2026 Delayed event-data availability in the US
- November 3, 2026 Data latency for some US customers
- October 14, 2026 User property data delayed in Heap connect syncs (US customers only)
- October 7, 2026 User property data delayed in Heap connect syncs (US customers only)
- October 2, 2026 Salesforce integration: data-in not syncing
- July 21, 2026 Some US Connect customers may be impacted by delays in data lake ingestion