Minor incident

Heap: User property data delayed in Heap connect syncs (US customers only)

Oct 14, 2026, 13:03 UTC

started

19:44 UTC

resolved

6 h 41 min

duration

Affected: App, Heap Connect

Current status of Heap: Minor issues — live Heap status

Timeline

Oct 14, 2026, 13:03 UTC
investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
Oct 14, 2026, 19:44 UTC
resolved
This incident has been resolved.

Updates as published by Heap (original).

This was part of a wider event: 12 services reported incidents within the hour.

Meraki 13:58 UTC · Cloud Communication Interruption
Salesloft 13:51 UTC · Certain users are unable to access Conversation Intelligence from within Salesloft/Clari
ACT 13:46 UTC · Validus: 504 Error
WatchGuard Technologies 13:43 UTC · 2026-10-14 - EMEA - Web UI Login issues
Sangoma 13:38 UTC · Digium Cloud Portal Issue - Digium Cloud Services
Mercado Pago 13:28 UTC · ALL SITES - Delay in IPN Payments notifications
Learnworlds 13:28 UTC · Issues with schools located in EU
WatchGuard Technologies 13:24 UTC · 2026-10-14 - APAC - DNSWatch V1 issues
YNAB 13:19 UTC · Unable to process Google Play Store subscriptions
Batch 13:11 UTC · Delays in file-based audience imports
Zenoti 13:04 UTC · Zenoti Application Degraded Performance - ASIA22
Liquid Web - Services 13:04 UTC · Premium business email Webmail Access Issues
Brandwatch 13:00 UTC · HUB app notifications affected
Grafana Cloud 12:57 UTC · Authentication errors in prod-us-west-0
Ledger 12:52 UTC · Dydx (DYDX) Mainnet Degraded Service