Major incident

Heap: Salesforce integration: data-in not syncing

Affected: Integrations - Sources

Current status of Heap: Minor issues — live Heap status

Timeline

1. Oct 2, 2026, 21:49 UTC
   identified
   Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update. Thank you for your patience!
2. Oct 2, 2026, 21:57 UTC
   identified
   We are continuing to work on a fix for this issue.

Updates as published by Heap (original).