OutageDB

Heap outage history and status

Is Heap down right now?

Partly
Minor Service Outage Affected: Integrations - Sources (partial outage) Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
98.89%
uptime, 90 days
12
incidents, 90 days
4 h 17 min
median time to fix
Oct 14, 2026
last incident

Heap components

AWS (us-east-1)

AWS (eu-central-1)

AWS (eu-west-1)

Heap outage history

Nov: 4 incidents, 0 min of major outage 4 Nov Dec: 1 incidents, 0 min of major outage 1 Dec Jan: 4 incidents, 0 min of major outage 4 Jan Feb: 1 incidents, 0 min of major outage 1 Feb Mar: 5 incidents, 0 min of major outage 5 Mar Apr: 2 incidents, 0 min of major outage 2 Apr May: 2 incidents, 0 min of major outage 2 May Jun: 3 incidents, 0 min of major outage 3 Jun Jul: 7 incidents, 1526 min of major outage 7 Jul Aug: 6 incidents, 0 min of major outage 6 Aug Sep: 3 incidents, 0 min of major outage 3 Sep Oct: 3 incidents, 1440 min of major outage 3 Oct
Heap incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Oct 14, 2026, 13:03 UTC User property data delayed in Heap connect syncs (US customers only)
App, Heap Connect
 Minor 6 h 41 min
Oct 7, 2026, 23:20 UTC User property data delayed in Heap connect syncs (US customers only)
App, Heap Connect
 Minor 16 h 14 min
Oct 2, 2026, 21:49 UTC Salesforce integration: data-in not syncing
Integrations - Sources
 Major no update since Oct 2, 2026
Sep 23, 2026, 22:15 UTC Heap Connect Syncs: Possibility Of Stale Data
Heap Connect
 Minor 2 h 40 min
Sep 22, 2026, 22:43 UTC Third party integration events latency impacting some customers
App, Integrations - Sources
 Minor 15 h 52 min
Sep 11, 2026, 03:39 UTC Heap Connect Sync Delays
Heap Connect
 No impact 40 min
Aug 28, 2026, 13:42 UTC Heap Connect Syncs: Possibility Of Stale Data
Heap Connect
 Minor 23 h 14 min
Aug 15, 2026, 14:32 UTC Heap Connect Syncs: Possibility Of Stale Data
Heap Connect
 No impact 46 h 30 min
Aug 12, 2026, 18:42 UTC Heap Connect Syncs: Possibility Of Stale Data (US)
Heap Connect
 Minor 4 h 17 min
Aug 12, 2026, 04:35 UTC US connect customers: possibility of stale data
Heap Connect
 Minor 2 h 04 min
Aug 10, 2026, 10:34 UTC EU hosted | Heap Charts and Dashboards results not loading
App
 No impact 4 h 09 min
Aug 4, 2026, 23:39 UTC Heap Connect Syncs: Possibility Of Stale Data
Heap Connect
 Minor 3 h 01 min
Jul 27, 2026, 18:12 UTC Temporary Data Latency - Investigating
Data Collection, App
 Minor 4 h 20 min
Jul 26, 2026, 14:06 UTC Connect Sync Delays
Heap Connect
 No impact 3 h
Jul 21, 2026, 06:34 UTC Some US Connect customers may be impacted by delays in data lake ingestion
Heap Connect
 Major 2 h 31 min
Jul 20, 2026, 17:44 UTC Some US customers may experience PA query failures in the app.
App
 Minor 12 h 12 min
Jul 12, 2026, 13:54 UTC Dashboard and Chart loading issues
App
 Major 22 h 55 min
Jul 7, 2026, 02:37 UTC Temporary Data Latency
Data Collection, App
 Minor 12 h 34 min
Jul 2, 2026, 16:30 UTC Slow Queries
App
 Minor 20 min
Jun 20, 2026, 17:10 UTC Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
App, Heap Connect, Integrations - Destinations
 Minor 7 h 26 min
Jun 17, 2026, 14:45 UTC Customers with multiple environments or saved properties are experiencing loading latency
App
 Minor 16 h 12 min
Jun 2, 2026, 09:54 UTC EU customers may be experiencing slightly longer-than-normal query times
S3, ECS
 Minor 9 h 55 min
May 29, 2026, 12:26 UTC Heap Connect Sync Delays (Bigquery)
Heap Connect
 Minor 5 h 06 min
May 5, 2026, 12:35 UTC Query failures impacting some customers in EU
App
 Minor 2 h 16 min
Apr 30, 2026, 14:11 UTC We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration
Integrations - Sources
 Minor 6 h 52 min

49 incidents in our archive since July 18, 2025.

When and where Heap fails

By weekday

Most incidents start on Wed.

  • Mon8
  • Tue9
  • Wed12
  • Thu6
  • Fri8
  • Sat2
  • Sun4

Most affected, last 12 months

  • App20
  • Heap Connect19
  • Data Collection4
  • Integrations - Sources3
  • Integrations - Destinations2
  • ECS1
  • Notifications and Alerts1
  • S31

When Heap went down with others

Other monitoring & observability services

FAQ

Is Heap down right now?
At our last check Heap's official status page reported: Minor Service Outage. This page refreshes the status every few minutes.
How often does Heap go down?
Heap reported 12 incidents in the last 90 days (1 major or critical), with 1,440 minutes of major outage: 98.89% uptime.
When was the last Heap outage?
The latest reported incident started on Oct 14, 2026, 13:03 UTC: "User property data delayed in Heap connect syncs (US customers only)", resolved after 6 h 41 min.
How long do Heap outages last?
Half of Heap's incidents in the last 90 days were resolved within 4 h 17 min.

Source: Heap official status page · RSS of Heap incidents · status badge for your site