No impact incident

Heap: Data latency for some US customers

Nov 3, 2026, 05:24 UTC

started

05:36 UTC

resolved

12 min

duration

Affected: App

Current status of Heap: Minor issues — live Heap status

Timeline

Nov 3, 2026, 05:24 UTC
identified
We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.
Nov 3, 2026, 05:36 UTC
resolved
This incident has been resolved.

Updates as published by Heap (original).

Sinch 06:24 UTC · Post-Incident Notification - United States & Canada - All destinations
Cloudflare 06:20 UTC · Elevated number of 5xx errors in HKG
Worldpay 06:07 UTC · INC0714904 - We have resolved issues with Acquiring Services
Hostinger 05:59 UTC · Emergency Server DE-1796 Maintenance
Worldpay 05:46 UTC · INC0714904 - We have resolved issues with Authorization & Payments.
Bolt.new 05:09 UTC · Features → Publishing Degraded
Supabase 04:56 UTC · Management API Postgres config updates overwriting previous updates
Twilio 04:55 UTC · SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil
Twilio 04:46 UTC · MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States