No impact incident

Heap: Delayed event-data availability in the US

Affected: App, Session Replay

Current status of Heap: Minor issues — live Heap status

Timeline

1. Nov 4, 2026, 04:30 UTC
   investigating
   We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.
2. Nov 4, 2026, 05:08 UTC
   investigating
   We are continuing to investigate this issue.
3. Nov 4, 2026, 05:14 UTC
   monitoring
   Data freshness latency is recovering, and the team is monitoring it.
4. Nov 4, 2026, 10:39 UTC
   resolved
   This incident has been resolved.

Updates as published by Heap (original).