Major incident

Heap: Some US Connect customers may be impacted by delays in data lake ingestion

Affected: Heap Connect

Current status of Heap: Minor issues — live Heap status

Timeline

1. Jul 21, 2026, 06:34 UTC
   investigating
   We are currently investigating this issue.
2. Jul 21, 2026, 06:36 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 21, 2026, 09:06 UTC
   resolved
   This incident has been resolved.

Updates as published by Heap (original).