Major incident

Instructure: Portfolium is unavailable in the Sydney region

Affected: Canvas LMS, ap-southeast-2

Current status of Instructure: Operational — live Instructure status

Timeline

1. Nov 4, 2026, 04:21 UTC
   investigating
   We are currently investigating this issue.
2. Nov 4, 2026, 04:27 UTC
   investigating
   We are continuing to investigate this issue.
3. Nov 4, 2026, 08:11 UTC
   investigating
   We are continuing to investigate this issue.
4. Nov 4, 2026, 12:08 UTC
   investigating
   We are continuing to investigate this issue.
5. Nov 4, 2026, 15:32 UTC
   identified
   The issue has been identified and a fix is being implemented.
6. Nov 4, 2026, 16:45 UTC
   identified
   We are continuing to work on a fix for this issue.
7. Nov 4, 2026, 20:49 UTC
   identified
   We are continuing to work on a fix for this issue.
8. Nov 5, 2026, 03:13 UTC
   identified
   We are continuing to work on a fix for this issue.
9. Nov 5, 2026, 08:15 UTC
   identified
   We are continuing to work on a fix for this issue.
10. Nov 5, 2026, 11:58 UTC
    identified
    We are continuing to work on a fix for this issue.
11. Nov 5, 2026, 13:23 UTC
    identified
    We are continuing to work on a fix for this issue.
12. Nov 5, 2026, 17:07 UTC
    resolved
    This incident has been resolved.

Updates as published by Instructure (original).