Minor incident

Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States

Affected: MMS Long Code, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 3, 2026, 04:46 UTC
   investigating
   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
2. Nov 3, 2026, 04:49 UTC
   identified
   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
3. Nov 3, 2026, 05:50 UTC
   identified
   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
4. Nov 3, 2026, 07:55 UTC
   identified
   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
5. Nov 3, 2026, 11:56 UTC
   identified
   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to GCI Communication network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
6. Nov 3, 2026, 16:45 UTC
   identified
   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Small network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
7. Nov 3, 2026, 17:46 UTC
   identified
   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Small network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
8. Nov 3, 2026, 18:17 UTC
   identified
   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
9. Nov 3, 2026, 18:56 UTC
   monitoring
   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple small networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
10. Nov 3, 2026, 21:01 UTC
    resolved
    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to multiple small networks the United States is operating normally.

Updates as published by Twilio (original).