Major incident

Heap: Dashboard and Chart loading issues

Affected: App

Current status of Heap: Minor issues — live Heap status

Timeline

1. Jul 12, 2026, 13:54 UTC
   investigating
   We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
2. Jul 13, 2026, 12:49 UTC
   identified
   This incident has been resolved
3. Jul 13, 2026, 12:49 UTC
   resolved
   This incident has been resolved.

Updates as published by Heap (original).