Major incident

Voximplant: Сбой: ACD (Распределение вызовов)

Oct 7, 2026, 22:31 UTC

started

01:52 UTC

resolved October 13, 2026

5 days 3 h

duration

Affected: ACD

Current status of Voximplant: Under maintenance — live Voximplant status

Timeline

Oct 7, 2026, 22:31 UTC
investigating
Автоматическое распределение вызовов (ACD) испытывает сбои в регионе Russia 2. Входящие вызовы могут неправильно направляться к доступным операторам.
Oct 12, 2026, 21:00 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 13, 2026, 01:52 UTC
resolved
This incident has been resolved.

Updates as published by Voximplant (original).

Mindbox 23:25 UTC · Частичная недоступность сервиса процессинга для 100% клиентов
Heap 23:20 UTC · User property data delayed in Heap connect syncs (US customers only)
Lovable 22:19 UTC · Projects stuck in Recovering acceptance after a draft merge
Mercury 22:14 UTC · Failed Investments Wire Transfers Out for Some Customers
Cielo 21:46 UTC · Queda na geração e consulta de link de Pagamentos via App Cielo
Workato Americas 21:35 UTC · Elevated errors in SQL Transformations
UiPath 21:34 UTC · US - Maestro - HITL task creation failures within Maestros with HITL task SLA timers configured