Major incident

GoTo: LogMeIn Rescue and G2ARS v5 - new session fails

Affected: Rescue

Current status of GoTo: Minor issues — live GoTo status

Timeline

1. Oct 28, 2026, 18:38 UTC
   investigating
   We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed. Our engineers are working to identify the issue and will provide another update shortly.
2. Oct 28, 2026, 18:59 UTC
   identified
   Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can retry their action as a workaround. We will provide another update once new information is available.
3. Oct 28, 2026, 19:58 UTC
   identified
   Our engineers are still actively working towards a resolution with our solution provider. We will provide another update shortly.
4. Oct 28, 2026, 20:19 UTC
   monitoring
   Our engineers have corrected the issue and we are seeing signs of improvement. We will continue monitoring the situation closely and provide a final update.
5. Oct 28, 2026, 21:22 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).