Major incident

IPRoyal: Static Proxy connection issues in South America

Affected: Southern America DC

Current status of IPRoyal: Operational — live IPRoyal status

Timeline

1. Sep 9, 2026, 15:48 UTC
   investigating
   We are investigating an issue affecting static Proxy connections in South America. Customers using datacenter proxies in Argentina, Brazil, Chile, Colombia, Peru and Venezuela may be unable to establish connections through the affected addresses. Proxy addresses in other regions are not affected. Our engineering team is actively investigating, and we will share further updates as we learn more.
2. Sep 9, 2026, 20:58 UTC
   resolved
   This incident is resolved. Static Proxy connectivity in South America has been fully restored. We apologise for the disruption.

Updates as published by IPRoyal (original).