Major incident

GoTo: GoTo Connect - Authentication issue

Affected: VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, Administration Portal

Current status of GoTo: Operational — live GoTo status

Timeline

1. May 28, 2026, 14:17 UTC
   investigating
   We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.
2. May 28, 2026, 14:28 UTC
   identified
   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
3. May 28, 2026, 14:49 UTC
   monitoring
   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
4. May 28, 2026, 14:57 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).