Major incident

ReadMe: Refactored Hubs Down

Affected: ReadMe Hubs, ReadMe Knowledge Base, Admin Dashboard

Current status of ReadMe: Operational — live ReadMe status

Timeline

1. May 28, 2026, 13:40 UTC
   investigating
   We're actively investigating this issue.
2. May 28, 2026, 13:43 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. May 28, 2026, 14:35 UTC
   identified
   Systems are getting back up. We're continuing to work on a permanent fix for this issue.
4. May 28, 2026, 15:27 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. May 28, 2026, 15:33 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. May 28, 2026, 17:53 UTC
   monitoring
   We are receiving reports of degraded performance and are actively investigating. We will provide updates as more information becomes available.
7. May 28, 2026, 20:04 UTC
   monitoring
   Systems appear stable and we are actively rolling out a series of fixes. We will continue to monitor and provide updates
8. May 29, 2026, 01:49 UTC
   monitoring
   Systems remain stable. Improvements and fixes have been rolled out and we are continuing to monitor.
9. May 29, 2026, 17:03 UTC
   monitoring
   Systems remain stable, and we are continuing to monitor the situation. Bi-directional sync was on a maintenance job from 9:50 - 11:59 AM (ET) and is now operational.
10. May 29, 2026, 18:36 UTC
    monitoring
    Systems remain stable and our team continues to deploy targeted fixes. Work is ongoing to address degraded read performance across the system, including serving all 404s from cache. We’ll be actively monitoring over the weekend, and we will provide a full RCA next week.
11. Jun 1, 2026, 18:16 UTC
    resolved
    Our systems have been stable since Friday, May 29th. We're monitoring closely and improving spike detection to prevent recurrence and adding proactive capacity monitoring to detect admin dashboard degradation before it impacts customers. Full root cause analysis coming soon. Thanks for your patience and understanding.

Updates as published by ReadMe (original).