Critical incident
OneIT: TouchNet Unavailable
May 28, 2026, 14:18 UTC
started
18:05 UTC
resolved
3 h 47 min
duration
Affected: TouchNet
Current status of OneIT: Operational — live OneIT status
Timeline
- May 28, 2026, 14:18 UTCinvestigatingTouchNet through MyUTK is currently unavailable. OIT administrators are working with the vendor to restore access.
- May 28, 2026, 18:05 UTCresolvedAccess to TouchNet has been restored.
Updates as published by OneIT (original).
Other services with incidents at the same time
This was part of a wider event: 16 services reported incidents within the hour.
- LiveKit 14:53 UTC · Elevated Reports of Participant Connection Latency and Errors In US East Region
- ReadMe 14:35 UTC · Refactored Hubs Down
- UC Davis 14:29 UTC · AggieCloud: Account Management Outage
- Linear 14:25 UTC · Linear not loading for some users
- GoTo 14:17 UTC · GoTo Connect - Authentication issue
- Sui 14:15 UTC · Mainnet settlement
- Tenable 13:46 UTC · WAS issues - OpenAPI file validation error
- Linear 13:45 UTC · Asks Email Intake failing
More OneIT incidents
- October 20, 2026 ISAAC-ORI Cluster Degraded Status
- October 16, 2026 UTK Websites Unavailable
- October 15, 2026 ISAAC-NG Cluster Issue
- September 27, 2026 University services back online
- September 17, 2026 Oit.utk.edu Unavailable
- September 16, 2026 UT-StorR Unavailable