Major incident

Gorgias: Delay in processing of instagram and facebook messages, comments and other events

Nov 5, 2026, 15:21 UTC

started

19:56 UTC

resolved

4 h 35 min

duration

Current status of Gorgias: Operational — live Gorgias status

Timeline

Nov 5, 2026, 15:21 UTC
investigating
We are currently investigating this issue.
Nov 5, 2026, 15:28 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Nov 5, 2026, 17:02 UTC
identified
The Facebook and instagram comments, feed, etc are now syncing fine but DMs are still delayed for both facebook messenger and instagram. We're working on the fix.
Nov 5, 2026, 18:29 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Nov 5, 2026, 19:56 UTC
resolved
This incident has been resolved.

Updates as published by Gorgias (original).

This was part of a wider event: 22 services reported incidents within the hour.

Ledger 16:14 UTC · Service Ledger Website is down.
Tailscale 16:09 UTC · Funnel performance degradation
Kraken 16:03 UTC · BRL PIX Withdrawal Issues
GoDaddy 16:01 UTC · Airo AI Builder Degraded
MRI Software 16:00 UTC · Engage Pay - Reported Incident - Resolved
Ellucian Cloud 15:57 UTC · Service Notification: Banner SaaS Finance SSB
Wise 15:56 UTC · Service disruption
Staffbase 15:52 UTC · [European System] [App/Intranet/Email] – Media uploads in news posts not completing
Northwestern Information Technology 15:48 UTC · Jabber Certificate Errors
Scalable Capital 15:43 UTC · Note
GoTo 15:36 UTC · LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session failures
MIT 15:36 UTC · Cognos (reports.mit.edu) Unavaliable
Yoto 15:29 UTC · Yoto Space issue under investigation
OpenAI 15:25 UTC · ChatGPT Work and Dots Errors
bunny.net 15:23 UTC · Degraded API Response Times