Major incident

Gorgias: Mobile app authentication issues resolved

Oct 30, 2026, 20:07 UTC

started

15:45 UTC

resolved October 31, 2026

19 h 38 min

duration

Affected: Mobile Apps

Current status of Gorgias: Operational — live Gorgias status

Timeline

Oct 30, 2026, 20:07 UTC
identified
The Gorgias mobile app has trouble connecting to the Gorgias servers. A new version is being pushed to the Play Store and App Store; make sure you have the latest version installed.
Oct 30, 2026, 20:39 UTC
identified
For the users that are accessing the Helpdesk on the Gorgias Mobile app, the authentication is currently not possible. We are continuing to work on a fix for this issue.
Oct 30, 2026, 22:22 UTC
monitoring
A fix has been implemented for the Android users and the new version is live on the store. We are monitoring the results.
Oct 31, 2026, 15:45 UTC
resolved
Fixes for both platforms have been shipped to the respective stores.

Updates as published by Gorgias (original).

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